Returns
At Novamart, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 15 days of receiving the product.
Conditions for Returns:
- Product must be unused, unopened, and in original packaging
- Product should be in the same condition as received
- Proof of purchase (order confirmation) is required
How to Return:
Contact us at admin@novamart.tech with your order number and reason for return
We will provide instructions for returning the product
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds:
Refunds will be processed to your original payment method within 10–15 business days
Shipping charges (if any) are non-refundable
Rejected Refunds:
Refunds will be denied if the product:
- Is damaged or used
- Does not meet the return conditions
Exchanges
Currently, we do not offer direct exchanges. To exchange a product, please return it for a refund and place a new order.
Damaged or Defective Products
If you receive a defective or damaged product,
contact us within 3 days of delivery at admin@novamart.tech with proof (photos) of the issue.
We will provide a replacement or full refund at no additional cost.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us at:
Email: admin@novamart.tech
💡 Pro Tips:
- Easy to read and short sentences
- Clear timelines (10 days for return, 10–15 days for refund)
- Always provide contact email
- Keep damaged/defective instructions separate